Senior Director, Corporate Communications with VIA Rail, Marie-Anna Murat issued a update on rail service.
Due to a new blockade near St-Lambert (Québec), VIA Rail Canada (VIA Rail) has no other option but to cancel the resumption of its service between Montréal and Québec City, which was initially scheduled for Thursday February 20.
Overview of Québec-Montréal-Ottawa service
All trains between Montréal and Québec City are now cancelled until Friday, February 21, end of day.
Passengers meant to travel on these trains are being contacted.
Overview of service resumptions
Route Service Starting Date
Toronto- London-Windsor Full Thursday, February 20
Toronto-Sarnia Full Thursday, February 20
Toronto-Niagara Falls Full Thursday, February 20
Montréal-Ottawa
Weekdays Partial
Trains 22,24,26,28, 33,35,37,39 Thursday, February 20
Montréal-Ottawa
weekends Full Saturday, February 22
This information is subject to change without notice.
CANCELLATIONS
Since all other VIA Rail services are not operating until further notice, with the exception of Sudbury-White River (CP Rail) and Churchill-The Pas (Hudson Bay Railway), VIA Rail has cancelled all affected departures as per the table below.
Overview of service cancellations
Route Service Cancelled until
The Canadian Cancelled Wednesday, 26 February
Prince Rupert- Prince Georges Cancelled Wednesday, 26 February
Winnipeg-The Pas Cancelled Wednesday, 26 February
The Ocean Cancelled Sunday, February 23
Senneterre-Jonquière Cancelled Sunday, February 23
Québec City-Windsor corridor (except Montréal-Québec) Cancelled Sunday, February 23
Montréal-Québec Cancelled Friday, February 21
Cancellations are made on a progressive basis, depending on the evolution of the situation. As soon as we confirm that a train will be cancelled, passengers on that train will be notified by email and will be automatically reimbursed. Due to the volume of transactions that we process in these exceptional circumstances, reimbursement can take a minimum of 15 days.
REFUNDS
Passengers holding a ticket for which the first trip’s scheduled departure has not yet passed and is no later than Wednesday, February 26, have the option of autonomously cancelling online for a full refund with no service charges, even if additional segments fall after February 26. Passengers may also get a refund for a return ticket scheduled after February 26, as long as the first portion of the trip was scheduled no later than that date.
All details on the refunding procedure are available on our website: http://www.viarail.ca/en/travel-advisory-information.
All passengers are encouraged to visit our website for more information.
As of February 19, 599 trains have been cancelled because of the blockades. More than 111 000 passengers have been affected.
Our passengers rely on VIA Rail for regular and safe intercity rail service and we are eager to resume operations.
We remain hopeful for an end to the situation as soon as possible and encourage all relevant parties to continue their efforts towards a peaceful resolution.
We thank our passengers for their continued patience and understanding.
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