Cobourg Council – Centralized Customer Service Desk Coming to Victoria Hall

In City Hall

By Cecilia Nasmith/Today’s Northumberland
Coming soon to Victoria Hall – a Centralized Customer Service Desk.

Cobourg council endorsed the innovation at Monday’s committee-of-the-whole meeting at a cost of $15,000, to be funded through the 2023 approved capital budget for Victoria Hall renovations and upgrades.

As envisioned in the report by Chief Executive Officer Tracey Vaughan, it would be set up at the Victoria Hall entrance weekdays from 8:30 a.m. to 4:30 p.m. and would require a full-time Customer Service Representative – as well as a summer student to augment the staffing during the busy summer season.

The motion that was passed directs staff to work with the Heritage Planner and the Victoria Hall Volunteers and Victoria Hall Maintenance Trust on the colours and finishes to ensure they are complementary to the historic foyer.

“The only question I have is to make maybe a small amendment to have the desk approved by the Accessibility Committee,” Councillor Adam Bureau suggested.

Councillor Miriam Mutton listed accessibility features she would like to see, including the capacity for multi-lingual service.

“The Accessibility Committee will go above and beyond,” Bureau responded.

“I 100% guarantee you they are really in the know on different accessibility items.”

Cecilia Nasmith
Author: Cecilia Nasmith

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