Clarification of Colborne municipal water billing is being circulated to address concerns of the utility customers.
“With the change in water administration, some initial billing glitches have occurred. Today, Cramahe Township and Aquatech Canadian Water Services met to discuss public concerns and commit to communicating these billing solutions,” Cramahe Township Mayor Mandy Martin says.
Aquatech has announced THERE WILL BE NO LATE PAYMENT CHARGES ON COLBORNE WATER BILLS FOR THE NEXT YEAR as assurance to Colborne customers.
Aquatech Canadian Water Services assumed the administration and billing of the Colborne municipal water system August 1, 2021. The company has its Ontario operating license, the water system is meeting all operating standards and requirements of the Ministry of Environment oversight.
When the first trial run of bills for July water consumption were sent out to an estimated 300 customers, it became apparent there were inaccuracies which has been resolved. The July water bills have now been mailed out to every customer. Every customer will receive a paper copy of the bill. Further, those who have signed up for e-mail billing should have the same July bill by Thursday or Friday of this week.
The billing for August water use will be mailed out within the last two weeks of September.
To bring the billing system back onto regular scheduling (meter reading the 4/5 of each month, bills sent out on the 18th), Aquatech is phasing the timing of issuing the August and September water bills.
Aquatech office hours:
The Aquatech office at 2-7 Church Street West in Colborne are as follows:
Wednesday and Friday, 10 a.m. to 3 p.m..
Aquatech phone number:
1.866.932.4507
Phone messages will be answered with 48 hours.
The 24-hour fault and emergency phone number is 1.866.932.4507.
Options for bill payment:
On-line: visit cramahewateroperations.utilmate.com and log into “MyAccount” to set up a direct debit from your bank. [Note: you must have a recognized proof of valid ID, e.g., a piece of mail with your name and address, a driver’s license or date of birth to register/secure you new Aquatech account. This information is NOT being sold on, as is stated in the Terms of Use agreement signed by Aquatech).
It’s customer choice to pay the amount owed per month, or you may opt for a equalized payment plan of a fixed amount each month (the amount is the 12-month average of your water bill last year).
You can also pay by credit card at cramahewateroperations.utilmate.com/paymybill
Pay at a bank: At your bank, online portal or financial institution search for CRAMAHE MUNICIPAL WATER in the list of payees and make a payment. Use your water account number as reference.
In person: At the Aquatech office, 2-7 Church Street West, Wednesday or Friday 10 a.m. to 3 p.m..
By Interac: Log into your bank or financial institution and enter interac@aquatech-canadian.com Use your water account number as reference.
By mail: Send a cheque or money order with a payment slip at the bottom of the first page of your paper bill to: Aquatech, P.O. Box 474, 2-7 Church Street West, Colborne ON K0K 1S0.
Author: Pete Fisher
Has been a photojournalist for over 30-years and have been honoured to win numerous awards for photography and writing over the years. Best selling author for the book Highway of Heroes - True Patriot Love
