Cobourg Council – Coming Soon: Question of the Day

In City Hall

By Cecilia Nasmith Northumberland 89.7 FM
Cobourg’s Chief Administrative Officer Tracey Vaughan this week shared plans with council for a Question of the Day project.

The communications department is always on the look-out for ways to enhance their listening capabilities, Vaughan said. And with the introduction of a customer-service desk in Victoria Hall, more information is being collected that can be of help.

“Staff members in the lobby are getting a lot of good intelligence and data coming in,” Vaughan said.

“We are beginning to look at some of the typical questions we are getting through customer-service channels, and also social media. What are residents continuing to ask about?”

With that information, they will formulate questions of the day to post on social-media channels and share through internal digital bulletin boards.

“We hope it will be a useful tool,” she said.

“If we have heard from 10 residents on a topic, there will be 100 who have the same questions.”

Cecilia Nasmith
Author: Cecilia Nasmith

Join Our Newsletter!

Want to keep up to date on news and events in Northumberland? Subscribe to newsletter!

You may also read!

Northumberland OPP – Suspicious Vehicle Leads to Drug Arrest (Name Released)

The Northumberland Detachment of the Ontario Provincial Police (OPP) has charged an individual following a report of a suspicious

Read More...

Win Tickets to World Premiere of REZ GAS at The Capitol Theatre in Port Hope

Today’s Northumberland and the Capitol Theatre are giving away two tickets to opening night of Rez Gas at on

Read More...

Construction Begins on Improvements at Welcome Intersection in Port Hope

Northumberland County is moving forward with improvements to the intersection of County Road 2, County Road 10, and County

Read More...

Mobile Sliding Menu