Cobourg Council – Centralized Customer Service Desk Coming to Victoria Hall

In City Hall

By Cecilia Nasmith/Today’s Northumberland
Coming soon to Victoria Hall – a Centralized Customer Service Desk.

Cobourg council endorsed the innovation at Monday’s committee-of-the-whole meeting at a cost of $15,000, to be funded through the 2023 approved capital budget for Victoria Hall renovations and upgrades.

As envisioned in the report by Chief Executive Officer Tracey Vaughan, it would be set up at the Victoria Hall entrance weekdays from 8:30 a.m. to 4:30 p.m. and would require a full-time Customer Service Representative – as well as a summer student to augment the staffing during the busy summer season.

The motion that was passed directs staff to work with the Heritage Planner and the Victoria Hall Volunteers and Victoria Hall Maintenance Trust on the colours and finishes to ensure they are complementary to the historic foyer.

“The only question I have is to make maybe a small amendment to have the desk approved by the Accessibility Committee,” Councillor Adam Bureau suggested.

Councillor Miriam Mutton listed accessibility features she would like to see, including the capacity for multi-lingual service.

“The Accessibility Committee will go above and beyond,” Bureau responded.

“I 100% guarantee you they are really in the know on different accessibility items.”

Cecilia Nasmith
Author: Cecilia Nasmith

Join Our Newsletter!

Want to keep up to date on news and events in Northumberland? Subscribe to newsletter!

You may also read!

Port Hope Police – Incidents Include Assault, Break and Enter, Enforcing Fishing Regs (Name Released)

Port Hope Male Charged with Assault On September 8, 2025, Port Hope Police responded to reports of a male

Read More...

Ontario Breaks Ground on Long-Term Care Home in Peterborough

New home will bring 224 modern long-term care beds to the community Construction is underway to build peopleCare Peterborough, a

Read More...

Peterborough Police – Fail to Remain – Information Sought

Officers with the Traffic Management Unit are investigating after a 6-year-old boy was struck while crossing at an intersection

Read More...

Mobile Sliding Menu